Terms and conditions
POGOJI POSLOVANJA (SLOVENIAN/SLOVENSKO): https://tvojtrener.si/pogoji-poslovanja/
The General Terms and Conditions of the Bandasy.com Online Shop are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (Zvop-1), and the recommendations of the Chamber of Commerce and Industry (GZS) and international codes for e-business. Bandasy.com is an online store operated by Amkg Group d.o.o., Dolinska Cesta 60, 6000 Koper, Slovenia, a provider of e-commerce services, and is responsible for all content, advertising, and prices on the website bandasy.com (hereinafter referred to as the Provider). The Terms and Conditions examine the operation of Bandasy online store, user rights, and the business relationship between the provider and a customer.
The provider is bound to always provide the customer with the following:
- The company`s identity (name and place of business, registry number);
- Contact addresses, enabling fast and efficient communication (e-mail, phone);
- The essential information on goods or services (including after-sales services and warranties);
- Product availability (each product or service offered on the website should be
accessible within a reasonable period);
- The conditions of product delivery and execution of services (mode, place, and time of delivery);
- All prices must be clearly and unambiguously defined, and it must be clearly shown if they already include taxes and transport costs;
- Payment and delivery methods;
- An offer`s validity;
- The period within which it is possible to withdraw from the contract, and conditions for withdrawal; moreover, about whether a product can be returned and if so, how much it will cost the buyer;
- The process of an appeal must be elucidated, and include all contact information.
Name/title: AMKG GROUP d.o.o.
HQ: Dolinska cesta 60
Operations taking place also : Sermin 75e, 6000 Koper, Slovenia
Registration number: 8618593000
VAT number: 23979267
Contact number:+386 31 876 416
Email: [email protected]
- Slovenian web site: www.tvojtrener.si
Due to the nature of online business Bandasy.com offer is updated and changed often and quickly. Online prices are the prices applied to online purchases in the event of an immediate 100% payment by cash or payment of the invoice via bank transfer.
The bandasy.com store enables the following methods of payment:
- With a debit or credit card (Mastercard, Visa,…)
- Cash on delivery ( for selected countries only )
- Via proforma
The provider issues an invoice, with a breakdown of the costs and a notice to the customer on how to withdraw from the purchase and return the product, if necessary, and possible.
The purchase agreement (order) is electronically stored on a server accessible to the provider and the customer, at any time on his user profile (My profile).
Online prices apply to all members of bandasy.com. The user becomes a bandasy.com member by registering in the online store bandasy.com. Registration is possible also during the procedure of purchase. All prices include VAT unless it is explicitly stated otherwise. Prices are valid at the time of the order and do not have a predefined validity. Prices are valid in cases of payment by the above-stated methods of payment, under the above conditions. In the event that the price of the item changes during order processing, the customer will be informed. The provider will make the most effort to provide a lower price to the buyer or offer a suitable solution that will be mutually satisfying. The purchase contract between the provider and the customer is concluded in the moment of the provider`s order confirmation (the customer receives an electronic message “Order Confirmed”). From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
For orders addressed to EU countries, the invoices are issued by company Amkg Group d.o.o., Dolinska cesta 60, 6000 Koper, Slovenia, (registration number 8618593000, VAT number SI23979267, which is liable for VAT. For communication with the company, you can use the general e-mail address [email protected] or phone number +386 40 604 212 or +386 31 876 416
1. Order confirmed
Two hours after receiving the order, but not exceeding 48 hours, the Seller shall review the order, check the availability of the products, and confirm the order or reject it specifying the reason. The Seller reserves the right to call the customer to his contact telephone number, if necessary. Upon confirmation of the order, the Seller informs the customer by e-mail, about the estimated delivery time. The purchase agreement between the customer and the Seller is irrevocably concluded at this stage.
2. Order dispatched
The Seller packs the purchased goods and dispatches them within the promised time period, informing the customer by e-mail or phone about the shipping.
Right of withdrawal, the return of goods:
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (first good, in case of multiple packages). To exercise the right of withdrawal, you must inform the company Amkg Group d.o.o., Dolinska cesta 60, 6000 Koper, Slovenia, of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, or e-mail to [email protected]. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
All exchanges are subject to prices based on the date of exchange – no additional discount are possible basis on previous sales or discounts
From 01.02.2021 withdrawals from the purchase and return of goods is possible up to 30 days upon your order. In order for your withdrawal/return to be valid, you should follow the below process, strictly :
1. You can exchange/return all items seen on the bandasy.com website. Exceptions are workout programs and underwear or some body suits
2. We only accept unworn, unwashed and 100% functional products with no show of damage
3. If you damaged the product whilst trying-on, working-out or just by improper handling, we DO NOT except those returns. All products must be 100% same as received with original tags and original package – if you damaged the outer package, you must provide a new one, that with fully protect the products inside. If the products arrive not fully protected, we will not accept your return or exchange
4. For any reason besides return of damaged products before wearing ( products that have arrived damaged ), the customer must cover all delivery expenses related to your exchange or return
IMPORTANT : We take extreme measures to ensure that all received products are 100% functional and as seen on the website. Our procedures before packaging might include : taking photos of the sent items, double checking full functionality etc.
Effects of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you. Without undue delay and in any event not later than 14 days ( 20, in case of large work load periods ) from the day on which we are informed about your decision to withdraw from this contract. You will have to bear the direct cost of returning the goods. We do not offer free returns or exchanges, unless you are a member or our ''VIP'' program. Subject non-negotiable.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
The goods must be returned unused, undamaged, in original packaging with all accompanying documentation. In case the returned goods are damaged, in modified quantity or in non-original packaging, no refund is possible.
Unless otherwise indicated by the customer at the time of order, delivery of the goods will be carried out at the place indicated by the customer in the order by means of a carrier chosen by the supplier. Delivery of ordered goods will take place within the foreseen timeframe (sometimes due to special circumstances the delivery may take longer). Customer acknowledges that the delivery terms are intended as merely indicative, they cannot in any way be considered essential and do not in any way bind the supplier. If you do not receive the package within the expected delivery time frame, please contact us at +386 40 604 212 or [email protected].
If an item is purchased during a sale or with a discounted price above 10%, the delivery date can be prolonged up to 14 days.
Reimbursement is possible only if the buyer received an item as damaged or in non-functional form.
Any changes, swaps etc. of purchased products are subject to a charge on the buying party. The seller will not cover the costs of item swaps or size changes.
Seller may use any of the following delivery providers for any purchase on the bandays.com online store: Pošta Slovenije, UPS, GLS, DPD in DHL,
The staff of the above-mentioned online store and company is not obligated to ship or pack any packages during the weekend. Bandasy.com operates only in the following areas: EU.
Delivery for orders above 150 € is free of charge within Slovenija. EU/world; subject to change and not mandatory in any case related for terms of Slovenija. For orders below 150 Eur, delivery charges will apply, the basis on package weight:
|weight||Price in €|
|Up to 5 kg||Up to 5€ ( subject to change for all EU countries )|
|from 5 kg to 20 kg||15€|
|above 20 kg||20€|
Right to privacy:
The provider legally binds oneself to permanently protect all personal data. These will be used exclusively for sending information material, offers, invoices, conducting their own research and analysis, and other necessary communication. User data shall in no case be handed over to a third party.
The provider can contact the customer through means of long-distance communication unless the latter specifically does not want to.
Commercial electronic messages must include the following elements:
- to be clearly and unambiguously marked as advertisements;
- the sender must be clearly visible);
- various campaigns, promotions, and other marketing forms, must be labeled as
such; they should lay down clear rules of participation in them;
- the user`s request not to receive promotional messages should be respected.
Advertisements must be unambiguous (and age-appropriate) and must be clearly separate from games and competitions. Any communication geared towards children should be age-appropriate and not exploit children`s trust, lack of experience, or sense of loyalty. The provider cannot take orders from someone, who they know or suspect to be a child, without having to have the permission of a parent or a guardian. The provider cannot accept any personal data relating to children, without permission from their parents or guardians. Also, the provider may not issue data taken from children to a third party, an exception being parents or guardians. The provider is not allowed to offer free access to products or services harmful to children.
The provider tries with all might to ensure promptness and accuracy of the data published on their web site. However, the nature of items, their availability, and price, change so rapidly that the provider can fail to correct the information on its website. In this case, the customer will be informed of the changes and allow cancellation or replacement of the item ordered. The provider is not responsible for the content or opinions on their items, written by visitors. The provider screens opinions prior to the publication of reviews and reject those that contain obvious untruths and are misleading or offensive. The provider does not answer to the information in opinions and is exempt from any responsibility derived from the information in opinions. All product photographs are symbolic and do not guarantee the true properties of the product.
Settlement of consumer disputes:
The Seller does not recognize any contractor as competent for out-of-court dispute settlement regarding consumer disputes, which the consumer may trigger in accordance with the Out-of-Court Resolution of Consumer Disputes Act.
The provider respects existing consumer protection legislation. The provider is obliged to establish an effective system for dealing with complaints. In the event of problems, the customer can contact the provider by phone or email. Complaints can be filed via the mail [email protected] or by writing a letter to the company. The provider will confirm that they have received a complaint within five working days and inform the customer on further inspection of the case. The provider is aware that the essential characteristics of consumer dispute, at least as far as solving the case, is a disproportion between the economic value of the claim and the costs incurred in resolving the dispute. That is also a major reason, why the consumer does not initiate legal action. Therefore, the provider uses their best efforts to resolve any disputes amicably.
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